Terms and Conditions

HEALTH AND WELLBEING

You should be in good physical condition and be able to participate  in the exercise (if you have any underlying health issue I strongly  recommend that you consult with your doctor/ physician before beginning  any exercise program).  You should understand that when participating in  any exercise, there is the possibility of physical injury. If you engage in this exercise program, you agree that you do so at your own risk.

When working out at home, it is important that there is enough room around you and that there are  no obstacles or tripping hazards that may cause injury. Make sure you  have water handy to keep hydrated and wear suitable footwear and clothing. Of course if anything causes any pain or discomfort, please stop. At this time too it is important to note that if you do not feel at all well, please stop. 

Prior to beginning a programme/ having treatment with us, you are required to complete a PAR-Q/ consultation form.  These are now available online.  You will be sent a relevant link before using one of our services. 

ALL BOOKINGS FOR PT, MASSAGE AND GROUP TRAINING

Missed sessions/ services not used are non-refundable.

PERSONAL TRAINING AND SPORTS MASSAGE THERAPY CANCELLATION POLICY

If you are at all unwell, especially if you have or have had  any Covid-19 symptoms within the last two weeks, or have been in contact  with anyone/live with anyone with symptoms, please do not attend your session.  You will not be charged in this instance. 

Should you need to cancel/reschedule for any reason please call at your very earliest convenience.

There  is desirability for certain days and times and thus someone else that  will appreciate the use of your cancelled session.

More than 48 hours’ notice:  No charge
Less than 48 hours' notice:  Full payment is due

Pre-paid block bookings or part of are non-refundable

Pre-paid blocks of PT massage must be used within the specified time-frames stated under the services online as well as within booking auto booking confirmations.